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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 36526
Experience:  Over 15 year experience in Email Systems and Programs
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Btinternet will receive email but not send tells me settings

Customer Question

btinternet will receive email but not send tells me settings are not correct
Submitted: 10 months ago.
Category: Email
Expert:  Richard replied 10 months ago.

Hi there and welcome

Can you tell me please which email program you are using when you try to send emails?

And what is the exact error you receive?

Expert:  Richard replied 10 months ago.

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

Richard and 2 other Email Specialists are ready to help you
Customer: replied 10 months ago.
btinternet
Expert:  Richard replied 10 months ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 10 months ago.
i cannot connect to you
Expert:  Richard replied 10 months ago.

on which step of my instructions are you getting stuck David?

Customer: replied 10 months ago.
trying to connect to you
Expert:  Richard replied 10 months ago.

yes David, I gave you a list of instructions, step by step, can you please do these.... I have repeated them again below

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 10 months ago.
gk6h72
Expert:  Richard replied 10 months ago.

connecting

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