How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Frederick S Your Own Question
Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
33925084
Type Your Email Question Here...
Frederick S is online now

On checking my bank account I have noticed I have been

Customer Question

On checking my bank account I have noticed I have been charged on 10 September£9.98 (AMAZON UK, MARKETPLACE,(###) ###-####LU and on 12 September £3.99 (AMAGON UK, MARKETPLACE, 800-279 -6620 LU). I have checked and have only placed 4 orders recently. Can you identify these items? and why they have been charged to my account? Thanks. *****
Submitted: 1 year ago.
Category: Email
Expert:  Lorenz Vauck replied 1 year ago.

Dear Mrs. Gordon,

thank you very much for your question. My name is***** and I will try to help you as quick possible.

Please be aware, that we are independent computer experts from all over the world. We do not work for Amazon. What I can offer you though, is to take a look directly at your computer, trying to help you to identify the orders and charges. Is that something that would help you? Please understand though, that I will not be able to cancel any orders in your account.

Thanks and best regards,

Lorenz Vauck

Expert:  Lorenz Vauck replied 1 year ago.

Dear Mrs. Gordon,

can you please let me know how we should continue with your problem, so that I can act accordingly?

Thank you very much,

Lorenz Vauck

Customer: replied 1 year ago.
Joining JUstANswer was mistake! Thought I was on Amazon site. I am 77 yrs old so got confused. Please can u cancel my membership immediately and £26 charge as I have no e-mail address to do so myself. Sorry for inconvenience. Mrs Agnes Gordon
Expert:  Lorenz Vauck replied 1 year ago.

No worries Mrs. Gordon, I will do that right away. Have a great day and thank you,

Lorenz Vauck