Dear Mrs. Gordon,
thank you very much for your question. My name is***** and I will try to help you as quick possible.
Please be aware, that we are independent computer experts from all over the world. We do not work for Amazon. What I can offer you though, is to take a look directly at your computer, trying to help you to identify the orders and charges. Is that something that would help you? Please understand though, that I will not be able to cancel any orders in your account.
Thanks and best regards,
can you please let me know how we should continue with your problem, so that I can act accordingly?
Thank you very much,
No worries Mrs. Gordon, I will do that right away. Have a great day and thank you,