Hi there and welcome
Can you tell me please which email program you are using on your iMac?
No problem, would you like me to connect to your computer and fix this directly for you?
ok, please accept the offer and I can then do this
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
On the www.teamviewer.com link please
its ok, remember once you download you need to click and run the file and install it please
You get an ID and password, so if it is installed, open it and provide me the ID and Password *****
yes, you can chat to me in that box where you see my messages
yes, I have no access now as we fixed the problem and I closed the connection.