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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 33888
Experience:  Over 15 year experience in Email Systems and Programs
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I have an orange email address. I am able to access my mail

Customer Question

I have an orange email address. I am able to access my mail account on my iPhone and iPad but my iMac, on which it was working OK a few days ago, is now saying "unable to verify account name or password". Help please!
Submitted: 6 months ago.
Category: Email
Expert:  Richard replied 6 months ago.

Hi there and welcome

Can you tell me please which email program you are using on your iMac?

Customer: replied 6 months ago.
Sorry, I'm a silver surfer with limited knowledge. All I know is that it's an Orange account.
Expert:  Richard replied 6 months ago.

No problem, would you like me to connect to your computer and fix this directly for you?

Customer: replied 6 months ago.
OK
Expert:  Richard replied 6 months ago.

ok, please accept the offer and I can then do this

Richard, Software Engineer
Category: Email
Satisfied Customers: 33888
Experience: Over 15 year experience in Email Systems and Programs
Richard and 2 other Email Specialists are ready to help you
Expert:  Richard replied 6 months ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 6 months ago.
Do you mean click on "Join remote control session"?
Expert:  Richard replied 6 months ago.

On the www.teamviewer.com link please

Customer: replied 6 months ago.
I appear to have downloaded but there is no ID or password ***** the screen. Sorry, I must sound dense!
Customer: replied 6 months ago.
Hang on, the download may not be complete.
Expert:  Richard replied 6 months ago.

its ok, remember once you download you need to click and run the file and install it please

Customer: replied 6 months ago.
Doing that now.
Expert:  Richard replied 6 months ago.

thank you

Customer: replied 6 months ago.
Installation completed. My password ***** *****
Expert:  Richard replied 6 months ago.

You get an ID and password, so if it is installed, open it and provide me the ID and Password *****

Customer: replied 6 months ago.
252 432 221
g26er3
Expert:  Richard replied 6 months ago.

connecting

Customer: replied 6 months ago.
Shall I complete those fields?
Expert:  Richard replied 6 months ago.

yes, you can chat to me in that box where you see my messages

Customer: replied 6 months ago.
I assume you mean that you will cease access now?
Expert:  Richard replied 6 months ago.

yes, I have no access now as we fixed the problem and I closed the connection.

Customer: replied 6 months ago.
Thanks again.
Expert:  Richard replied 6 months ago.

your welcome

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