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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 36526
Experience:  Over 15 year experience in Email Systems and Programs
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I have an orange email address. I am able to access my mail

Customer Question

I have an orange email address. I am able to access my mail account on my iPhone and iPad but my iMac, on which it was working OK a few days ago, is now saying "unable to verify account name or password". Help please!
Submitted: 10 months ago.
Category: Email
Expert:  Richard replied 10 months ago.

Hi there and welcome

Can you tell me please which email program you are using on your iMac?

Customer: replied 10 months ago.
Sorry, I'm a silver surfer with limited knowledge. All I know is that it's an Orange account.
Expert:  Richard replied 10 months ago.

No problem, would you like me to connect to your computer and fix this directly for you?

Customer: replied 10 months ago.
OK
Expert:  Richard replied 10 months ago.

ok, please accept the offer and I can then do this

Richard and 2 other Email Specialists are ready to help you
Expert:  Richard replied 10 months ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 10 months ago.
Do you mean click on "Join remote control session"?
Expert:  Richard replied 10 months ago.

On the www.teamviewer.com link please

Customer: replied 10 months ago.
I appear to have downloaded but there is no ID or password ***** the screen. Sorry, I must sound dense!
Customer: replied 10 months ago.
Hang on, the download may not be complete.
Expert:  Richard replied 10 months ago.

its ok, remember once you download you need to click and run the file and install it please

Customer: replied 10 months ago.
Doing that now.
Expert:  Richard replied 10 months ago.

thank you

Customer: replied 10 months ago.
Installation completed. My password ***** *****
Expert:  Richard replied 10 months ago.

You get an ID and password, so if it is installed, open it and provide me the ID and Password *****

Customer: replied 10 months ago.
252 432 221
g26er3
Expert:  Richard replied 10 months ago.

connecting

Customer: replied 10 months ago.
Shall I complete those fields?
Expert:  Richard replied 10 months ago.

yes, you can chat to me in that box where you see my messages

Customer: replied 10 months ago.
I assume you mean that you will cease access now?
Expert:  Richard replied 10 months ago.

yes, I have no access now as we fixed the problem and I closed the connection.

Customer: replied 10 months ago.
Thanks again.
Expert:  Richard replied 10 months ago.

your welcome

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