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Quiksilver07070
Quiksilver07070, Computer Support Specialist
Category: Email
Satisfied Customers: 793
Experience:  All type of email clients, microsoft, web based, linux
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I cannot send or receive emails from my email address ie.

Customer Question

I cannot send or receive emails from my email address ie.***@******.***
I can access the internet but cannot send emails
Please advise Karen Scovell
Submitted: 10 months ago.
Category: Email
Expert:  Quiksilver07070 replied 10 months ago.

Hello, and Thank You for choosing JustAnswer.com
My name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.

Expert:  Quiksilver07070 replied 10 months ago.

Hi Karen, My name is ***** ***** i am very sorry to hear your having so much trouble.

I have a couple questions about your email that is not working....

Do you use an Email program (like OUtlook, or Thunderbird, or Macmail) to access your emails?

or

Do you use a WEB BROWSER (like internet Explorer, or Firefox, or Safari) to access your emails?

Customer: replied 10 months ago.
I use Outlook.com
Expert:  Quiksilver07070 replied 10 months ago.

okay, so then you are using a WEB BROWSER to access your emails.

At this point, I would have to do a series of checks on your machine to see if anything is out of place. send some test emails and such as well.

.

So the best way to do this is with a remote session.

Where i connect to your computer, and SEE what is happening, check for any inconsistancies, and fix any issues you have.

Let me knwo when you are ready to do this

Customer: replied 10 months ago.
My telephone number is *****
Yes, switch to remote
Expert:  Quiksilver07070 replied 10 months ago.

are you using a MAC, or a PC?

Customer: replied 10 months ago.
I accept cost of £22 I have Windows 10
Expert:  Quiksilver07070 replied 10 months ago.

Im not going to call you on the telephone.......im going to connect your computer to see the issue.

.

Okay allow me just one second to fire up the remote server.

I will put a link in here that you click on to get connected.

Customer: replied 10 months ago.
When would you like to start
Expert:  Quiksilver07070 replied 10 months ago.

just a minute

Customer: replied 10 months ago.
I am ready now
Customer: replied 10 months ago.
What further information do you require
Customer: replied 10 months ago.
I use Google
Expert:  Quiksilver07070 replied 10 months ago.

YOu have to accept the Proposed Offer of Remote Tech Support.

Then.....you will click on this link below, and it will take you to a webpage where you accept the terms of service.

http://www.justanswer.com/remotedesktop/join.aspx?Session=953fe1bf-2ea3-4890-8527-f0ee721b9ac2

ON the page the above link takes you to, you will download a small program called ELSINORE SCREEN CONNECT. which allows us to connect together.

after it downloads, you have to OPEN it, and once you open it, it will connect us together.

Quiksilver07070 and 3 other Email Specialists are ready to help you
Expert:  Quiksilver07070 replied 10 months ago.

Remote Session completed.

Check settings for EMail program.

Check settings on Browser email.

Send test email from customer account. Received

Send test reply to customer account. Received.

Email checks out good to go.

Customer thank ful.

COmplete.

Expert:  Quiksilver07070 replied 10 months ago.

If you have ANY other questions, relating to this, please do not hesitate to let me know.

Thank you and have a Great Day!

Customer: replied 10 months ago.
I still cannot send or receive emails on Windows Live Mail Order ID 16659719 Alex Lesnia Quicksilver 07070 Please Advise.
Customer: replied 10 months ago.
Please reply to above email
Customer: replied 10 months ago.
I am still awaiting your reply
Customer: replied 10 months ago.
All I am asking is that you connect me to my emails - receiving and sending. Even after
your attention yesterday, it still does not work. Please
Customer: replied 10 months ago.
works....which is why I am paying Just Answer. Please reply and advise. Karen Scovell
Expert:  Quiksilver07070 replied 10 months ago.

Karen, if you have some time today, I can review the issue again, and resolve it if necessary.

I apologize for the delay, as I do go out on assignments, and am not always online.

I am online today, all day, if you would like to revisit or continue your issue.

Please let me know.

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