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Lorenz Vauck
Lorenz Vauck, Computer Expert
Category: Email
Satisfied Customers: 1240
Experience:  17 years of experience in fixing problems with DOS, Linux, Mac OS, iOS, Android & Windows. Just ask me :)
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I have just had a new router installed. I can't reach any

Customer Question

I have just had a new router installed. I can't reach any internet site because google tells me my connection isn't private. How do I make it private please? I have another pc besides this one and I can get to other sites on that machine.
Submitted: 1 year ago.
Category: Email
Expert:  Lorenz Vauck replied 1 year ago.

Dear Client,

thank you very much for your question. My name is***** and I will try to help you as quick possible.

This sounds like a serious issue indeed, would you agree that I have a look directly at your PC and fix the problem for you via a remote-assistance?

Thanks for your patience and best regards,

Lorenz Vauck

Customer: replied 1 year ago.
I agree that you can look directly at my pc.
Expert:  Lorenz Vauck replied 1 year ago.

OK, I am making you an offer for this premium service, I am trying to keep it low since you´ve already paid 40 pounds it seems. Once you have accepted the offer, I will tell you how to start the remote-assistance and then we get your problem fixed. While I am at it, I can also scan your PC for Adware and make sure that the registry is clean of errors, just if you wish.

Thank you very much.

Lorenz Vauck and 3 other Email Specialists are ready to help you
Expert:  Lorenz Vauck replied 1 year ago.

Thank you for accepting my offer. To start the remote connection, please download AnyDesk at:

http://download.anydesk.com/AnyDesk.exe

...start it (double click on the "AnyDesk.exe") and reply to me with the 9-digits number which is displayed in the AnyDesk window.

If you have problems or questions with the setup of AnyDesk, please just let me know and I would be happy to help you.

Thank you very much and best regards,

Lorenz Vauck

Customer: replied 1 year ago.
What is happening? I've given permission to someone to access my computer and agreed to pay various sums of money and since then - nothing.
Expert:  Lorenz Vauck replied 1 year ago.

Yes, please see my instructions above, you need to follow them, so that I can connect to your computer.

Expert:  Lorenz Vauck replied 1 year ago.

I am posting them again for you, just follow them:

To start the remote connection, please download AnyDesk at:

http://download.anydesk.com/AnyDesk.exe

...start it (double click on the "AnyDesk.exe") and reply to me with the 9-digits number which is displayed in the AnyDesk window.

If you have problems or questions with the setup of AnyDesk, please just let me know and I would be happy to help you.

Expert:  Lorenz Vauck replied 1 year ago.

Do you understand what I am asking you to do so that we can get started with the remote-assistance? Or should I explain further please?

Expert:  Lorenz Vauck replied 1 year ago.

Are you still there? You can also give me your telephone-number and I will call you to explain how to start our remote-assistance, so that I can access your computer and help you.

Expert:  Lorenz Vauck replied 1 year ago.

Please let me know what problem you are having with starting the remote-assistance please.

All you need to do, is to download:

http://download.anydesk.com/AnyDesk.exe

... start it after the download and then tell me the 9-digits number that is displayed to you in the "AnyDesk" window. Only then I will be able to log into your PC and fix your problem.

As said: if you have problems and don´t understand how to do it, just give me your telephone number and I will call you and explain it to you.

Thank you.