Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your email issues. Can you please tell me more about what problems are you having with your email?
Also, are you using a Windows computer or a Mac?Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information. So you are all using Apple products. Can you please describe the email problem further? Are you unable to send and receive using your tiscali email account?
Thank you for that information. So the problem is with the IMac machine only, not with the other devices. And the problem is not being able to send emails there.
Can I remotely access that iMac so that I can directly check the problems and fix them while you watch?
Thank you for using our additional service of remote access so that I can help you directly in fixing your problem. For me to remote in, we need a remote access tool. Please follow the steps below to join me in the remote session on your IMac.1. Please click on this link if you are on the IMac now. If you are using another device to chat with me, manually enter the URL below in your Safari browser:https://join.me/2. In that page, please click on the orange "Start meeting" button3. Then download the remote tool when prompted.4. After downloading, double click on the downloaded file to run the remote access tool to join me in the remote session.5. Then share your screen and then give me the 9-digit code that you will see in the small JoinMe window. I will be waiting for the 9-digit code.Thank you. If you are stuck in any of the steps, please let me know so that I can help you further.Best regards,Jess
How is it going? Were you able to download the JoinMe tool? If yes, please make sure to run or open it, share your screen, and then give me the 9digit code.
Here is the link for detailed procedures in using JoinMe:
Thank you for writing back and I am very sorry if you were not able to perform the procedures I gave you. If I could just help you further, but that only happens when we are successfully connected through a secure remote session.
Just let me know any time if you need further assistance with this. I will still be here to assist you further.
Thank you for using our service.