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Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment while I review your question.
Could you please provide more details.
Are you trying to access this email using a windows or Mac PC?
How do you open this email usually, is it using any email client like Microsoft Outlook, windows live mail Or using web browsers like Internet explorer, Edge, Mozilla Firefox, Google Chrome, Safari?
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Please answer my above questions so that i can help you better.
Sir checking to see whether you still need help.
Please let me know.
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Hello,I am the person that will be helping you today.
I must ask a question or two before we begin. Thank you in advance for taking the time to answer.
Who is your e-mail provider? Please, do not enter your full email address. If you do that, it will be blocked. For that reason, please tell me what comes after the @ sign.
Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?
P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.