Hi Su. My name is***** you for your question and the opportunity to assist.
If your Onetel email address is no longer valid, what about the security question,
"What was your first phone number" ?
If that's what was entered as an answer for the question and the next thing that happens is that Google
asks you when you created the account, it means that wasn't the answer Google was looking for.
Since these gmail accounts are free, Google doesn't hire thousands of people to deal with these issues
but instead set up a system where the user supplies information to satisfy Google that they are indeed
the account owner. If you don't know your password, can't answer the security question, don't have a phone number on file
or a valid alternate email address then they ask more detailed questions. If those can't be answered to their satisfaction,
you won't be able to gain access.
You certainly should be able to set up another gmail account.
What step in the process do you get stopped at?
OK. You can do this: go to https://account.live.com/
click Create Account. Use the address *****@******.*** (it's not likely anyone else is using this)
This will be an address you use only for the account creation process. Once you have that account created,
return to Google and create another gmail account using the Outlook address when requested.
I have 3 gmail accounts myself and as long as you supply what they need you can create as many gmail
accounts as you like.
If you are entering***@******.*** as the address you are trying to create
it will be rejected as that address already exists. Email addresses are like fingerprints
and DNA, each is unique.
Unless you supply Google with the information they seek you will not be able to regain access to that account.
Neither I nor anyone else on this site will be able to get you back in to that account (*****@******.***)
We don't have a back door into the Google system to grant you access.
Contact Customer Service at 0***-***-**** and they can process a credit to your card.