Hi there and welcome
First, which email program are you using? And via which email service provider?
Please let me know
Thats the website offering.
Microsoft is a company, can you tell me please exactly which program you use?
And what is the part of your email address AFTER the @ please?
ok, how exactly do you access your emails, via which program?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
It is not BT, that is 100% else you would hear about this on the news (as all customers would have this issue).
Which version of outlook do you use? eg: 2016?
Outlook 2007 cannot do this, and BT is not doing this, which means it is the banks software and this you cannot rectify as it is outside of your control.
If the bank is not going to solve this on their system, then the only option left is to make a free email account at gmail here
Then use this for the communications with the bank.
If the bank will not remove this flag in their system about your email John, this is the only way