Ask an Email Question, Get an Answer ASAP!
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. May I know the domain name of the problem email account in your Thunderbird?
What exactly is the error message and code when receiving fails?
Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information.
So you are saying that now, you are unable to both send and receive emails? Is this happening in all emails ending with lynch-fm.demon.co.uk?
Are your emails ending with @lynch-fm.demon.co.uk?
What is the pop3 error message that you are getting in Thunderbird when sending fails?
Thank you for that clarification. Did you setup or add the email accounts in Thunderbird? Or did you just edit or modify their settings?
May I know who provided you the server settings? Was it Inty or Namesco? Or did you just get or see those info when you access your Inty or Namesco account to manage your emails?
I am asking because when you setup an email in Thunderbird, it will fetch the server settings for you automatically.
Can you please tell me the pop3 server given to you? What about the pip3 port?
Also, please check if there are IMAP settings shown there as well and let me know.
Yes, sorry for the typo error. I was referring to pop3
Yes, I will try my best to help you with this problem. Just to confirm, you mentioned in the original question that you are able to receive just fine. This means that POP3 is working just fine. You said you are unable to send, thus the problem is your SMTP server, not POP3 server.
I believe you are using the default SMTP port of 587. Please change that SMTP port to 465, save the settings and then test sending.
Ok please take your time. Also, make sure that the Connection Security for your Outgoing Server (SMTP) is set to SSL/TLS.
Normal password ***** *****
For the username, enter the FULL email address
Ok, this time, please DELETE the stored or remembered password ***** the account that you are testing now. When you try to send a test email, you will be prompted for a password. Enter the correct password ***** see if you are then able to send emails.
Not saving? Or are you saying not sending? What is the error this time?
Did you get the same error message saying lost in the middle of the transaction?
Please follow these steps to delete the password ***** the email account you are troubleshooting now:
In the window or dialog box showing all all stored passwords, did you see if the list is starting with smtp? For instance, in my case, the items are shown as smtp://xxxxxx.
Please check and confirm. If you are using an old version of TB, there could only be one password ***** POP and SMTP therefore you are only prompted once.
Please try to restart your computer too after the various changes we initiated. Then test your TB after restarting.
Please bookmark or add our chat page to your favorites so that you can easily get back to me after restarting.
Yes, please restart then try TB again. It simply means that TB was unable to communicate wuth the SMTP server, thus it was not prompted for the SMTP password. I will standby here..
Hi, how is it going?
How did you re-enter those passwords? Did TB prompted for passwords for the accounts?
Have you tried updating or upgrading your TB to the latest version?
Also, please temporarily turn off or disable your Windows firewall and antivirus program while we are troubleshooting TB, they could be blocking outgoing connections.
Ok. Please temporarily disable your windows firewall and antivirus as we are doing the troubleshooting.
If you are sure Outgoing emails are not scanned, then your security software is not an issue.
Please change your SMTP Connection Security to NONE. Save the changes then test the email account that you are troubleshooting.
Also, is it possible that you can create a dummy or sample email account and send me the login credentials so that I can test if I get the same problems in my Thunderbird?
No, while security is set to NONE, please test the 3 ports. Test 25, 587 and 465. See which combination (of port and security = none) works.
Ok, please try another port, but still security = none.
Yes, please give it a try. If the problem continues, please test the other setting combination:
Security = STARTTLS
Ports = 25, 587 and 465
Yes, normal password
Also, do you have any of your accounts there (the one ending with @lynch-fm.demon.co.uk) that is less used that you can give me the password ***** that I can test it with my Thunderbird? You can then change the password ***** the troubleshooting.
This process is important since when I add the account in my TB, I will allow TB to detect the servers. Actually, I can try to add without the password, just the email address and TB will fetch the server settings for me then you can try those settings.
Ok, testing now. No need for passwords as the latest TB first detects the server settings before attempting to login which requires the password.
Ok, here is the detected info when I tried to add your email:
Port: please try in this order: 587, 465, 25
Wow! I am glad that it is working now! Yes, the server information that your Namesco page is showing is the default information. Changes could have been done from their end and that page did not reflect the changes.
Please rate my answer positively to close the question. Thank you for your patience and for using our service.
I believe the rating system is found at the top of our chat page.
Thank you for using our service. If you need assistance in the future, you can request me any time by posting a new question starting with "For Jess M" so that I can assist you immediately.