Alison is away on holiday at the moment, so I am looking after her computer.
Just contacting you to say that we’ve got your email and we are trying to work it into our schedule for Monday & Tuesday…….I will be back to youshortly.
<span lang="EN-US" style="font-size:140pt;
Hello sir/madam, I would like to help you, please let me know when you are ready.
Hi! My name is ***** ***** I will be assisting you. Let's get started!
On the File tab, choose Options > Mail.
NOTE: If you have Outlook 2007, choose the Tools menu, then choose Options > Mail Format.
Under Compose messages, choose Stationery and Fonts.
On the Personal Stationery tab, under New mail messages or Replying or forwarding messages, choose Font.
In the Font box, choose the font, style, size, and color that you want to use. You can see a preview of your changes as you make them.
Choose OK three times to return to Outlook.
Your new settings will take effect immediately.
If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.
If you would prefer that I complete the steps for you, I am sending you a remote assistance offer. It is completely optional and if you do not choose that method, please follow my 5 steps above.
My name is ***** ***** Here was my last response...
Would you be okay if I connected to your computer and viewed the issue to fix it?
Does it happen randomly? Always to the same people?
The reason that is happening is likely because of how their replies are setup within their email system. Which year of Outlook do you have?
On the Tools menu, click Options, and then click the Mail Format tab.
In the Compose in this message format list, select PLAIN TEXT
Try sending an email to her again and have her reply back. Let me know if the font stays the same when replying back to her
That should fix the issue for you. Let me try and explain the issue in more detail: Each user can set their format differently within their email program or browser. If you send an email to someone that is using a different format than you, it can "mess up" the font on the reply back because of the difference in formats. The steps that I gave you, set the format as a universal format so that it will not cause issues with anyone elses format setup regardless of what it is.
Unfortunately, I cannot tell you why it has changed. If you have been emailing the same user over the last 5 years and it recently changed, they could have changed their format on your computer or started using a different program.
Pictures are allowed as attachments via Plain Text. All attachments will work as normal.
That is correct -- You would lose those settings. Unfortunately, if you use the universal settings then it will lose those options.
The reason that your "coding" is 10x more or different is because of the different formats. I understand this is frustrating but I can only provide you with the correct information. If the other person has the same format that you are using then there won't be an issue. If they are using a different format then it can cause that type of "glitch" or "coding issue"
Open the email with the large font size
Hold down the CTRL key and move the mouse wheel towards you to zoom out. After adjusting the zoom, on the email so that the font is correct, try replying back to that person and see if it fixes the issue.
Press CTRL and use the mouse wheel the opposite way to zoom back in