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Hi there and welcome
Can you tell me please what you now see exactly written on the screen of the iPad so I best understand the situation.
For which email service is this? Is it GMX?
On a computer, can you do the following please
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
can you please return to your question here
ill call you now