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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 36606
Experience:  Over 15 year experience in Email Systems and Programs
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I have a new I pad and got into a muddle with passwords,e-

Customer Question

I have a new I pad and got into a muddle with passwords,e- mails and need to reinstate my gmx e mail and password
Submitted: 10 months ago.
Category: Email
Expert:  Richard replied 10 months ago.

Hi there and welcome

Can you tell me please what you now see exactly written on the screen of the iPad so I best understand the situation.

Thank you

Customer: replied 10 months ago.
I am using the I pad now but when I try to get into my e mail it says the user name or password ***** *****
Expert:  Richard replied 10 months ago.

Thank you

For which email service is this? Is it GMX?

Richard and other Email Specialists are ready to help you
Customer: replied 10 months ago.
it is and I need to start all over again
Expert:  Richard replied 10 months ago.

Thanks

On a computer, can you do the following please

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Expert:  Richard replied 10 months ago.

can you please return to your question here

Expert:  Richard replied 10 months ago.

ill call you now

Customer: replied 10 months ago.
Richard please can you call me 01271 343161
Expert:  Richard replied 10 months ago.

calling now