How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask JamesI Your Own Question

JamesI
JamesI, Other
Category: Email
Satisfied Customers: 744
Experience:  James has experience in a wide range of e-mails clients from Outlook to Lotus Notes and Webmail.
75967336
Type Your Email Question Here...
JamesI is online now

Following the recent warning I wish to change my password

Customer Question

Following the recent warning I wish to change my password ***** the system says that my answer to a security question concerning a favourite schoolmaster is incorrect. I think my answer is correct but there seems to be no way around the system. Can I please have a different question or questions otherwise I am stuck.
Submitted: 2 months ago.
Category: Email
Expert:  JamesI replied 2 months ago.

Good afternoon, my name is ***** ***** I will assist with your query today.

Can you please confirm the website your going to, to change your password?

Thanks

James

Customer: replied 2 months ago.
Sky<[email protected].sky.com>
Expert:  JamesI replied 2 months ago.

Ok please give me a few minutes.

Customer: replied 2 months ago.
i am looking forward to your answer soon please.
Expert:  JamesI replied 2 months ago.

Sorry for the delay, my suggestion is we do a secure remote session.

Please click here and follow the on screen instructions.

Expert:  JamesI replied 2 months ago.

Please let me know if you run into issues running the secure remote session.

Customer: replied 2 months ago.
Why are you suggesting this and would there be further cost? Surely you can arrange for me to be sent some alternative questions by sky. I have been with them for several years now and have other services from them in addition to e-mail.
Expert:  JamesI replied 2 months ago.

There isnt an additional cost, if I offer the service it just allows me to see the screen your facing.

If you would like to reset your security questions this can only be done on the phone, where they can ask you billing information etc.

You can contact Sky on 03300 412 546, unfortunately there is a rather long wait time currently.

When prompted enter in your phone number,

Then state your looking to "change my password",

When asked if your calling about username and passwords, say "yes"

You will then be asked if your call relates to the yahoo security breach say "no"

A member of the account team will answer your call and talk you through how you can change your security questions.

Customer: replied 2 months ago.
Thank you and good-bye
Expert:  JamesI replied 2 months ago.

If you have any follow up questions please let me know, otherwise I would appreciate it if you can rate the service received today.

Regards

James

Expert:  JamesI replied 2 months ago.

I havent heard from you in a few days, and wanted to understand if I can be of any further assistance, if not please rate the service received.

Regards

James

Expert:  JamesI replied 2 months ago.

Good evening, I havent heard back from you in the last few days, do you still require assistance?

Expert:  JamesI replied 2 months ago.

Good morning, I havent heard back from you in the last few days, do you still require assistance?

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Frederick S

    Frederick S

    Computer Specialist

    Satisfied Customers:

    699
    Computer technician; founder of a home PC repair company.
< Last | Next >
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S's Avatar

    Frederick S

    Computer Specialist

    Satisfied Customers:

    699
    Computer technician; founder of a home PC repair company.
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    569
    Certified Email Expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    355
    Computer Software Support Specialist for more than 10 years
  • http://ww2.justanswer.com/uploads/jnayes/2010-12-23_132454_japicbetter.jpg jnayes's Avatar

    jnayes

    Computer Support

    Satisfied Customers:

    138
    Network Administrator
  • http://ww2.justanswer.com/uploads/PC/PCDrMiller/2012-9-19_33625_JasonMiller2012.64x64.jpg PCDrMiller's Avatar

    PCDrMiller

    Computer Support Specialist

    Satisfied Customers:

    117
    IT Specialist and Systems Administrator
  • http://ww2.justanswer.com/uploads/SP/spherrod/2012-6-6_174244_1000852.64x64.JPG Steve Herrod's Avatar

    Steve Herrod

    Computer Support Specialist

    Satisfied Customers:

    107
    Proficient in e-mail, Outlook (all versions), Thunderbird and Exchange 2003/2007/2010
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Email Technician

    Satisfied Customers:

    92
    6+ years experience, Microsoft MCDST/CompTia A+ Certified
 
 
 

Related Email Questions