Good afternoon, my name is ***** ***** I will assist with your query today.
Can you please confirm the website your going to, to change your password?
Ok please give me a few minutes.
Sorry for the delay, my suggestion is we do a secure remote session.
Please click here and follow the on screen instructions.
Please let me know if you run into issues running the secure remote session.
There isnt an additional cost, if I offer the service it just allows me to see the screen your facing.
If you would like to reset your security questions this can only be done on the phone, where they can ask you billing information etc.
You can contact Sky on 03300 412 546, unfortunately there is a rather long wait time currently.
When prompted enter in your phone number,
Then state your looking to "change my password",
When asked if your calling about username and passwords, say "yes"
You will then be asked if your call relates to the yahoo security breach say "no"
A member of the account team will answer your call and talk you through how you can change your security questions.
If you have any follow up questions please let me know, otherwise I would appreciate it if you can rate the service received today.
I havent heard from you in a few days, and wanted to understand if I can be of any further assistance, if not please rate the service received.
Good evening, I havent heard back from you in the last few days, do you still require assistance?
Good morning, I havent heard back from you in the last few days, do you still require assistance?