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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 40339
Experience:  Over 15 year experience in Email Systems and Programs
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Can not recieve or send e-mails

Customer Question

can not recieve or send e-mails
Submitted: 1 year ago.
Category: Email
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me please which email program you are using?

And what is the error you get when it fails to send and receive?

Thank you

Customer: replied 1 year ago.
hotmail it justs says due to unknown error
Expert:  Richard replied 1 year ago.

Thanks

How exactly though are you accessing Hotmail?

Via your web browser? And email program?

Expert:  Richard replied 1 year ago.

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

Richard and 2 other Email Specialists are ready to help you
Expert:  Richard replied 1 year ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 year ago.
0066bffd99cf219a painglass2u
Expert:  Richard replied 1 year ago.

ok, not sure what you are giving me Colin but can you carefully review the instructions I gave please and do this so you can give me the correct ID and Password ***** I can connect

Customer: replied 1 year ago.
sorry richard i am at a lose here think i,ll get new computer
Expert:  Richard replied 1 year ago.

Do this instead, click this link, click I agree and run the file please and I can connect this way

http://www.justanswer.com/remotedesktop/join.aspx?Session=a4189ff5-f5e6-4ea4-9b6e-2e4406e20475