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Mike the Mac Medic
Mike the Mac Medic, Computer Support Specialist
Category: Email
Satisfied Customers: 8996
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My Microsoft account is closed. Please help me to reopen it

Customer Question

My Microsoft account is closed. Please help me to reopen it I've emailed rung and attempted to obtain a code to change my pasword but the opener (on my Del, computer) asking for my pin will, not accept my correct one which I've entered rises galore nor do the codes they send me work on my Galaxy table
Submitted: 12 months ago.
Category: Email
Expert:  Mike the Mac Medic replied 12 months ago.

Hi, welcome to justanswer.com! My name is Mike.

I am going over your question and will be with you shortly.

Expert:  Mike the Mac Medic replied 12 months ago.

The first thing that happens when an account is closed is that the data is purged. The email address is held by security for at least 30 days. At the end of that period the email address can be re-used

Have you tried creating a new account with the same email?

Customer: replied 12 months ago.
No I'm speaking to microft- or I should waiting for the to reply about my account
Expert:  Mike the Mac Medic replied 12 months ago.

This is not Microsoft

Expert:  Mike the Mac Medic replied 12 months ago.

Please go to the following website.

Microsoft Account - Live ID - Hotmail - Outlook.com Support:

http://windows.microsoft.com/en-US/windows-live/id-support

Select the issue that best describes the problem and follow the instructions.

This will connect you with a Microsoft support technician.

Expert:  Mike the Mac Medic replied 11 months ago.

Please let me know if you need further help with that or if we are finished... thanks.