Ask an Email Question, Get an Answer ASAP!
Hi Darren. Welcome to justanswer.
Delete all the cookies and then try to sign in.
Are you able to login in your browser?
Log out from Chrome on this device. Then try on your laptop
On your laptop, in chrome browser, go to settings. Do you see your account listed there?
After uninstalling, you installed it again or not?
Try clicking Browse as guest
Then open gmail.com and sign into your account
Can you browse in it? If yes, then type www.google.com and on top right, click to sign in
Close the browser and open it again.
Remove that supervised user
I am out of ideas now. I will let other experts look at this issue
Hi there and welcome
Go to www.gmail.com
Then click on your name in the top right, click sign out
Then try to sign in
Let me know the results please
ok, but what exactly then happens when you try to log in?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
No problem, but I need to know please what exactly then happens when you try to log in?
Can you download and install the Google Cleanup Tool from here please
run it and once done, restart and tell me if you can now sign in please
ok, if your on a mac, then download app cleaner from here
Run it and drag the google chrome icon from finder to App Cleaner to uninstall it
then restart, and install Chrome from www.google.com/chrome
Power off the mac
Then start the Mac and hold down the Command and R keys at startup.
Hold these keys until the Apple logo appears. After your computer finishes starting up, you should see a desktop with an OS X menu bar and an OS X Utilities window
choose Disk Utility from the Utilities window, or from the Installer menu if you're started from an installation disc.
Click the First Aid tab.
Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
Select your Startup Disk (usually named "Macintosh HD").
Click Repair. Disk Utility checks and repairs the disk.
Let this complete and when it has, tell me if you still have the problem please.
what is the make and model of your wifi router?
ok, on the back of it is a reset button, push and hold this for 10 seconds then release.
then restart the mac, and tell me if it now signs in please.
Do you have another computer there? Can you sign in with that one?
ok, on the problem computer, go to the Apple Symbol, then system preferences, accounts and create a new account.
Then restart the mac, sign in with this new account and tell me if you have the same issue please
the issue is the old account on the Mac. We have tried to repair it but this is not possible.
You will have to use this new account moving forward and delete the old account (once you have copied over any files you need to keep on the account)
Go back to users and then you click on the account and click the -
This then removes it, but make sure to first copy any of your personal files from it first that you want to keep
Your most welcome and great we got it resolved in the end
If you would like any additional information or assistance, please do not hesitate to let me know.
And please take a second to rate my service by clicking one of the stars at the top of the screen then submit