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Richard, Software Engineer
Category: Email
Satisfied Customers: 37687
Experience:  Over 15 year experience in Email Systems and Programs
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I previously had a address. However, utv no

Customer Question

I previously had a address. However, utv no longer host e-mails. I then had a gmail account set up. However, I have forgotten my gmail account password. When I attempt to change my password, the systems seems to be trying to send the code to my now defunct utv address. No access to it. I did give my work e-mail address and I got the code, entered it and got the message that gmail is not able to verify who I am.
can you advise please?
R. McClafferty.
Submitted: 12 months ago.
Category: Email
Expert:  Richard replied 12 months ago.

Hi there and welcome

When you set up the gmail account, did you also add a cell phone number to be contacted on?

Richard and 6 other Email Specialists are ready to help you
Expert:  Richard replied 12 months ago.

Thank you

Can you go to

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 12 months ago.
I have downloaded but do not seem to have been generated with an ID/password?
Expert:  Richard replied 12 months ago.

you need to run the file and install it please, after downloading it

Customer: replied 12 months ago.
Ok, got it. ID###-##-####PW - 4818
Expert:  Richard replied 12 months ago.

thanks, ***** ***** you closed teamviewer though, you need to leave it open

Can you please open it again and leave it open?

Customer: replied 12 months ago.
sorry. Have you got access now?
Expert:  Richard replied 12 months ago.

no, it still says you closed it, you sure you gave me the right ID?

Customer: replied 12 months ago.
New ID/PW generated i.e. ID 371 543 350 Password: 1104
Expert:  Richard replied 12 months ago.