Hi there and welcome
When you set up the gmail account, did you also add a cell phone number to be contacted on?
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
you need to run the file and install it please, after downloading it
thanks, ***** ***** you closed teamviewer though, you need to leave it open
Can you please open it again and leave it open?
no, it still says you closed it, you sure you gave me the right ID?