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Richard, Software Engineer
Category: Email
Satisfied Customers: 40418
Experience:  Over 15 year experience in Email Systems and Programs
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I previously had a address. However, utv no

Customer Question

I previously had a address. However, utv no longer host e-mails. I then had a gmail account set up. However, I have forgotten my gmail account password. When I attempt to change my password, the systems seems to be trying to send the code to my now defunct utv address. No access to it. I did give my work e-mail address and I got the code, entered it and got the message that gmail is not able to verify who I am.
can you advise please?
R. McClafferty.
Submitted: 1 year ago.
Category: Email
Expert:  Richard replied 1 year ago.

Hi there and welcome

When you set up the gmail account, did you also add a cell phone number to be contacted on?

Richard and 4 other Email Specialists are ready to help you
Expert:  Richard replied 1 year ago.

Thank you

Can you go to

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 year ago.
I have downloaded but do not seem to have been generated with an ID/password?
Expert:  Richard replied 1 year ago.

you need to run the file and install it please, after downloading it

Customer: replied 1 year ago.
Ok, got it. ID###-##-####PW - 4818
Expert:  Richard replied 1 year ago.

thanks, ***** ***** you closed teamviewer though, you need to leave it open

Can you please open it again and leave it open?

Customer: replied 1 year ago.
sorry. Have you got access now?
Expert:  Richard replied 1 year ago.

no, it still says you closed it, you sure you gave me the right ID?

Customer: replied 1 year ago.
New ID/PW generated i.e. ID 371 543 350 Password: 1104
Expert:  Richard replied 1 year ago.