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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 36526
Experience:  Over 15 year experience in Email Systems and Programs
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I had to change my aol password yesterday and now I can't

Customer Question

I had to change my aol password ***** and now I can't send/receive on my apple devices
Submitted: 9 months ago.
Category: Email
Expert:  Richard replied 9 months ago.

Hi there and welcome Jean

you will need to re-add the accounts to your devices so they work again.

To do this, go to Settings, Mail, press on the AOL account and press on Delete Account.

Then add the account again, using the new password ***** it will again be added and you can again send and receive.

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

Customer: replied 9 months ago.
Ive done this an they don't
Expert:  Richard replied 9 months ago.

They don't what sorry Jean?

Richard and 3 other Email Specialists are ready to help you
Customer: replied 9 months ago.
They still dont work
Expert:  Richard replied 9 months ago.

Thank you

On your computer, Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 9 months ago.
Please help I downloaded the programme on my computer but am now stuc
Id is jg10baol.com
Password ***** *****
Expert:  Richard replied 9 months ago.

ok, once you have downloaded it, run the file and install it please

Customer: replied 9 months ago.
What is happening
Expert:  Richard replied 9 months ago.

I am waiting on you to do the instructions I gave you Jean...

Customer: replied 9 months ago.
Ive download the programme and Im stuck
Expert:  Richard replied 9 months ago.

You need to run the program once you have downloaded it, so click it and run it please.

Customer: replied 9 months ago.
I can't
Expert:  Richard replied 9 months ago.

ok, why can't you Jean? Exactly how are you getting stuck?

Customer: replied 9 months ago.
I have the programme open and it has a message to allow remote control and asks for partner id
Expert:  Richard replied 9 months ago.

yes Jean, as per my instructions you need to give me the ID and Password ***** there

Customer: replied 9 months ago.
377 262 8704uj35s
Expert:  Richard replied 9 months ago.

connected

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