thank you very much for your question. My name is***** and I will try to help you as quick possible.
Can you please let me know how you are accessing your gmail account, is this via Windows PC or a smartphone?
Thanks for your patience and best regards,
I see that you´ve read my reply. Can you answer my question:
"Can you please let me know how you are accessing your gmail account, is this via Windows PC or a smartphone?"
So that I can help you?
Thank you very much and regards,
P.S.: If you don´t require my help anymore, please close the question by giving me a 3 to 5 stars rating for my work. Thank you so much.
I see that you´ve read my answer, but haven´t submitted a rating yet. In order to close the question, please submit a rating between 3 to 5 stars (select them at the right top, then press submit). Thank you very much in advance.
Best regards ***** ***** nice weekend,
Thank you. Which version of Mac OS is installed and how are you accessing the internet?
Can you please let me know the Mac OS version you are using?
Why did you give me a negative rating? I haven´t answered your question, but asked for additional informations that I need in order to even be able to answer you. Please remove the rating by changing it to 3 to 5 stars, because this is completely unjustified and also means a negative entry in my JustAnswer profile for no reason. Afterwards, please tell me the additional informations I´ve requested, so that I can go ahead and help you.
Thanks for changing the rating, can you now please let me know which version of Mac OS you are using?