Hi there Peter and welcome
With which email service is your wife using that has the problem?
If you go to my link below
can she sign into her account there?
Please let me know
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
ok, then on the iPad go to Settings, Mail, press on the email account and press Delete Account
Then add the account in and it should now receive
Let me know the results please.
but she removed the email account correct? So actually removed it from the iPad?
ok, remove it again, tell me when it is gone
ok, so if she now opens the mail app on the iPad, she sees nothing there right? It is empty.
ok, but the mail accounts, is the BT one there?
ok, now hold the home and power buttons on the iPad until you see the apple logo then release.
Let the iPad restart and tell me when it has please
ok, now carefully follow the instructions here to set it up
ok, remove it and this time add it but do not choose OTHER but choose YAHOO
And add it this way
add her email account to your iPad, can you email from your iPad under her account?
from your iPad correct? And it actually does add?
Thanks, ***** ***** cause left as it is not the devices is that there is a block on her account to email.
Call 0800(###) ###-#### and have them remove this block so she can send again.