Hi there and welcome
Can I ask please exactly how you send emails via your email account? Is it vvia a program such as outlook 2016? Directly from your web browser?
And what is the error you get when it fails to send?
Please let me know
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
there was no question about payments, what I asked please was
exactly how you send emails via your email account? Is it vvia a program such as outlook 2016? Directly from your web browser?
via which internet browser when you go direct to Gmail?
if you try from a different computer, does it give the same error?
ok, on your iPad go to www.gmail.com
And see if you can send from there please
ok... but what device has the issue? You're saying it is the iPad?
ok, this is an iPhone?
Can you hold the power button until you see a menu and choose power off
Then power it on again and tell me if it then sends please.
Your most welcome
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