thank you very much for your question. My name is***** and I will try to help you as quick possible.
Can you please let me know which exact error you are getting when you try to login to your email account?
Thanks for your patience and best regards,
Thank you, ***** ***** have received it. What you need to do, is to switch your account to IMAP. Microsoft does not support Windows Live Mail anymore in Exchange Server mode for outlook.com / msn.com / live.com accounts. But you can keep on using Windows Live Mail if you just switch the email retrieval to IMAP mode.
Do you know how to do it or should I give you step by step instructions?
If you want, I can also do it for you on your computer at around 6pm today (just request the remote assistance in this case please). Thank you again.
Are you able to do it on your own or should I give you step by step instructions? Or do you want a remote-assistance? Thank you.
I hope you had a nice day and I wonder how we should go on with your problem?