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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 36526
Experience:  Over 15 year experience in Email Systems and Programs
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I cannot reset my password as every time I try I get sent

Customer Question

I cannot reset my password ***** every time I try I get sent round in a loop of endless verifications ~ what is the solution?
Submitted: 9 months ago.
Category: Email
Expert:  Richard replied 9 months ago.

Hi there and welcome

Can you tell me please for which service this password ***** ***** please?

Customer: replied 9 months ago.
AoL mail.
Expert:  Richard replied 9 months ago.

Thanks

When you now try to sign in, what is the exact message you receive?

Customer: replied 9 months ago.
I get automatic access but cannot open any emails as there is a dot circle which just goes round and round.
Expert:  Richard replied 9 months ago.

Thanks

This is then not password *****

Which internet browser are you using?

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Richard and other Email Specialists are ready to help you
Expert:  Richard replied 9 months ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 9 months ago.
Ready any time you are. John
Expert:  Richard replied 9 months ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 9 months ago.
252 165 626 and 3694
Customer: replied 9 months ago.
What happens now?
Expert:  Richard replied 9 months ago.

your computer is giving an error, use this link instead

http://www.justanswer.com/remotedesktop/join.aspx?Session=e87b0a60-b6de-4b98-bb49-b31649fd7bf1

click I agree and run the file

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