Hi there and welcome
Can you tell me please for which service this password ***** ***** please?
When you now try to sign in, what is the exact message you receive?
This is then not password *****
Which internet browser are you using?
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
your computer is giving an error, use this link instead
click I agree and run the file