thank you very much for your question. My name is***** and I will try to help you as quick possible. Please sit back for a moment while I prepare your answer.
Can you please let me know if you can access the email address you are trying to retrieve via Thunderbird just fine in other mail programs / via webmail? With which provider do you have that email address?
Thanks for your patience and best regards,
Thanks for your reply and sorry for the delay. I am not exactly sure what you are trying to do, did you forget the password ***** or do you want to set a new one? Yes, I can also have a look via remote-assistance if you want, but that is a extra service with an extra price tag. I´ll make you an offer for that right away, but first would like to ask, if you have a remote-software installed within your Linux Mint already (like Teamviewer or AnyDesk for example)?
Thanks for letting me know and hope you´ve enjoyed your tea! Can you possibly please send me a screenshot of what exactly you are trying to achieve within Thunderbird? I have to honestly admit, that I am not clear yet about what exact problem you are having.
I understand now, so you are not able to get into your Thunderbird at all, because of a password ***** do not remember?
OK, thank you, ***** ***** tried to simply remove and reinstall Thunderbird already?
To me it sounds like something is screwed with the actual installation of it within Mint.
Yes, I think it´s the best option indeed too. You should be able to remove it via the package manager within Linux Mint, then do a fresh install. Since you are using IMAP, all you have to do is to freshly setup Thunderbird and walk through the settings, then it will sync with your emails again and nothing should be lost. Please let me know if it worked, if not, I might suggested a remote-assistance, so that I can look at the problem directly at your computer.
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Thank you very much and best regards,
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