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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 38369
Experience:  Over 15 year experience in Email Systems and Programs
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I have moved to and connect access my e-mails which are

Customer Question

I have moved to Virgin and connect access my e-mails which are still with talktalk.
Submitted: 1 year ago.
Category: Email
Expert:  Richard replied 1 year ago.

Hi there and welcome

What is the message you get when you try to access your Talk Talk emails?

Customer: replied 1 year ago.
default connection MSN explorer
Expert:  Richard replied 1 year ago.

Sorry I did not clearly understand your last message

Can you tell me what happens when you try to now access the emails please?

Expert:  Richard replied 1 year ago.

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

Richard and 3 other Email Specialists are ready to help you
Expert:  Richard replied 1 year ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 year ago.
Information cannot be viewed. I have requested a certificate but they say name is invalid.
Expert:  Richard replied 1 year ago.

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you