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John, Email Support Specialist
Category: Email
Satisfied Customers: 5419
Experience:  I have been in the IT industry for the past 10 years.
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My btinternet email isn't working. [email protected]

Resolved Question:

My btinternet email isn't working.***@******.***
Submitted: 12 months ago.
Category: Email
Expert:  John replied 12 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.

When you say emails isn't working do you mean you cannot open your btemail account ?

Are you using a windows or mac computer to access this email?


Please reply using the box below.

Customer: replied 12 months ago.
No I cannot open my btinternet account and I'm using a Windows computer
Expert:  John replied 12 months ago.

How do you access this email is it using any email client like Microsoft Outlook, windows live mail Or using web browsers like Internet explorer, Edge, Mozilla Firefox, Google Chrome, Safari ?

John and other Email Specialists are ready to help you
Customer: replied 12 months ago.
I use Microsoft Outlook
Expert:  John replied 12 months ago.

To do remote support please click on this link that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. If it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.

Expert:  John replied 12 months ago.

Connected and working on the issue.

Customer: replied 12 months ago.
The problem was solved by the Expert and all is working well. I'm very grateful