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Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.
When you say emails isn't working do you mean you cannot open your btemail account ?
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To do remote support please click on this link http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=44c7072e-de6a-4fe9-bb1f-8fb94bd76f8f that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. If it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.
Connected and working on the issue.