Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.
When you say emails isn't working do you mean you cannot open your btemail account ?
Are you using a windows or mac computer to access this email?
Please reply using the box below.
How do you access this email is it using any email client like Microsoft Outlook, windows live mail Or using web browsers like Internet explorer, Edge, Mozilla Firefox, Google Chrome, Safari ?
To do remote support please click on this link http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=44c7072e-de6a-4fe9-bb1f-8fb94bd76f8f that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. If it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.
Connected and working on the issue.