I'm sorry about the issue. Is the internet currently working on your computer?
Is Internet Explorer (or Microsoft Edge) program currently working fine?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,
Good afternoon David, do you still require assistance?
Hi David, I havent heard back from you, do you require any further assistance?