Ask an Email Question, Get an Answer ASAP!
Hi there and welcome
Can you tell me please exactly what happens when you try to receive a mail? What error are you receiving?
Can you turn here please to your question Elizabeth?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
It is easier to connect to your computer and then I can resolve this for you.
Can you please accept the request and I can then do this for you.
You have not accepted the request Elizabeth, it is still proposed, please accept it