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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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I send an email from Hotmail.co.uk to nightmail.org and when

Customer Question

Hello I send an email from Hotmail.co.uk to nightmail.org and when they open it all they get is random mixed letters that make no sense and this is the only way I can reach them can you help
Submitted: 9 months ago.
Category: Email
Expert:  Cory replied 9 months ago.

Welcome, I am Cory. Thank you for asking your question today.

Are you using Outlook software on the computer to send?

Customer: replied 9 months ago.
I'm doing it from my phone and just logging into my emails and replying
Expert:  Cory replied 9 months ago.

What type of phone is it?

Customer: replied 9 months ago.
It's a Nokia Lumia 650
Customer: replied 9 months ago.
What can I do my end
Expert:  Cory replied 9 months ago.

I am sorry, but I am not familiar with that phone.

I will opt out and let another expert look at it.

Please wait for a reply from a new expert. (It will be here or you will be sent an email.)

Thank you,

Cory

Expert:  Michelle replied 9 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Expert:  Michelle replied 9 months ago.

let me know when you could be online so that i can walk you through with troubleshooting steps.

Customer: replied 9 months ago.
I am online now for about ten mins and after 5
Expert:  Michelle replied 9 months ago.

Send a test email to your hotmail account and then check if you receive the test mail as garbled or it comes up fine.

Customer: replied 9 months ago.
I have sent it and it read ok
Expert:  Michelle replied 9 months ago.

on which email address do you get your hotmail message garbled?

Customer: replied 9 months ago.
It is when I send it on martyngarland @hotmail.co.uk the person on nightmail.org can't read it
Expert:  Michelle replied 9 months ago.

you are sending email from martyngarland @hotmail.co.uk to which email address?

Customer: replied 9 months ago.
Expert:  Michelle replied 9 months ago.

Try sending a test message just type in a single line and send it and let me know when it receives it on the other end.

Customer: replied 9 months ago.
I will send it but they might not respond straight away to no when they have got it
Expert:  Michelle replied 9 months ago.

tell the person to send a screen shot of the email received to you.

Customer: replied 9 months ago.
I cant its the only way I can reach her and she can't read the message
Expert:  Michelle replied 9 months ago.

Try using another email address to communicate with her, you can create a gmail free email.

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