How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Frederick S Your Own Question
Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
33925084
Type Your Email Question Here...
Frederick S is online now

I can't my my emails to come through on my new mobile phone.

Customer Question

I can't my my emails to come through on my new mobile phone. I suspect there's an issue with synchronizing. What can I do?
Claudia
Submitted: 1 year ago.
Category: Email
Expert:  technicalcat replied 1 year ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

What is the make and model of your phone?

Who is your email provider?

Customer: replied 1 year ago.
It's a Samsung Galaxy S6
My email provider is microsoft
Customer: replied 1 year ago.
No. Just tell me what to do, please.
Customer: replied 1 year ago.
Could you tell me what's happening please?
Expert:  technicalcat replied 1 year ago.

Sorry for the delay in reply. Do you still need help with this issue? If so, please let me know the part of your email address after the @ sign.

Customer: replied 1 year ago.
My email address is***@******.***
Are you able to help me today?
Customer: replied 1 year ago.
Could we connect to finish this conversation at 2 p.m. GMT? Thanks.
Expert:  technicalcat replied 1 year ago.

I am available now, and for the next several hours. Please just reply to me when ready. thank you.

Customer: replied 1 year ago.
I don't work until midnight. So, here I am now. Can you help?
Customer: replied 1 year ago.
Is there a way we can ensure that we notify each other when we're available? Can you call me, perhaps on 44 7961 949394?