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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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I can't my my emails to come through on my new mobile phone.

Customer Question

I can't my my emails to come through on my new mobile phone. I suspect there's an issue with synchronizing. What can I do?
Claudia
Submitted: 10 months ago.
Category: Email
Expert:  technicalcat replied 10 months ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

What is the make and model of your phone?

Who is your email provider?

Customer: replied 10 months ago.
It's a Samsung Galaxy S6
My email provider is microsoft
Customer: replied 10 months ago.
No. Just tell me what to do, please.
Customer: replied 10 months ago.
Could you tell me what's happening please?
Expert:  technicalcat replied 10 months ago.

Sorry for the delay in reply. Do you still need help with this issue? If so, please let me know the part of your email address after the @ sign.

Customer: replied 10 months ago.
My email address is***@******.***
Are you able to help me today?
Customer: replied 10 months ago.
Could we connect to finish this conversation at 2 p.m. GMT? Thanks.
Expert:  technicalcat replied 10 months ago.

I am available now, and for the next several hours. Please just reply to me when ready. thank you.

Customer: replied 10 months ago.
I don't work until midnight. So, here I am now. Can you help?
Customer: replied 10 months ago.
Is there a way we can ensure that we notify each other when we're available? Can you call me, perhaps on 44 7961 949394?