How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Frederick S Your Own Question
Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
33925084
Type Your Email Question Here...
Frederick S is online now

My wife has an iPad and cannot get her emails (Hotmail) on

Customer Question

Hi. My wife has an iPad and cannot get her emails (Hotmail) on this at present, though I can my emails on it (Virgin). Previously we have been able to retrieve her emails from my computer, but I am not able to achieve this . We have been having WiFi problem but this appears to be working for all other devices at present
Submitted: 9 months ago.
Category: Email
Expert:  Josh replied 9 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 9 months ago.

Does she receive an error message when trying to access her emails on her iPad?

Customer: replied 9 months ago.
No error message at all & she has not received any emails since last Thursday
Expert:  Josh replied 9 months ago.

Thank you for confirming, Brian.

Has your wife tried removing the email account, restarting her iPad, then adding the account back?

Related Email Questions