How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Frederick S Your Own Question
Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
33925084
Type Your Email Question Here...
Frederick S is online now

I cannot access my email account on my PC. The password is

Customer Question

I cannot access my email account on my PC. The password ***** ***** recognised and when I follow the Yahoo help links I get the message that I cannot change my password ***** line.
When I follow their instructions each time I end up right back where I started
Submitted: 6 months ago.
Category: Email
Expert:  Richard replied 6 months ago.

Hi there and welcome

When were you last able to sign into your account?

Please let me know

Customer: replied 6 months ago.
probably almost a week ago.
Customer: replied 6 months ago.
Sorry - am not ready to pay more money at this stage
Expert:  Richard replied 6 months ago.

thanks

Can you tell me the yahoo address with the issue?