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Ask Frederick S Your Own Question
Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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My computer will not recognise my password and I am unable

Customer Question

My computer will not recognise my password ***** I am unable to install a new printer or update the computer. The password ***** ***** by my ipad.
Submitted: 1 month ago.
Category: Email
Expert:  Josh replied 1 month ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 1 month ago.

I apologize that you had to wait a while.

Do you still need help with your issue?

Customer: replied 1 month ago.
I have been trying to reset my password. I have no idea whethether this has been achieved or not. My account was locked on my computer. I have been emailing someone called Pete who has made various suggestions about which sites I should go to. I think I changed my user name and password ***** my ipad. Whether this will make it possible to use my computer to connect my printer, I dont know. I am reluctant to try until some time has passed. May be tomorrow?
Customer: replied 1 month ago.
I an also reluctant to spend more money, so perhaps I shall see what happens when I try to download tomorrow.
Expert:  Josh replied 1 month ago.

Sure, you can reply back here tomorrow.

Customer: replied 1 month ago.
Would you be able to sort out my password ***** or is that not the kind of problem you help with? I have tried changing it several times. It is not recognised and I think my account is frozen. I cannot download without having a password ***** user name which is recognised. I am more concerned about the password ***** the actual download. I am willing to pay more if it can be completely sorted. Celia
Expert:  Josh replied 1 month ago.

Hi Celia,

Which account are you referring to?