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Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 20677
Experience:  Expert for over 10 years
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I cannot access my emails and it's saying someone else may

Customer Question

I cannot access my emails and it's saying someone else may be using my account, I have tried to rectify online but it's not letting me
Submitted: 3 months ago.
Category: Email
Expert:  Michelle replied 3 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

What email service are you using?

Customer: replied 3 months ago.
Hotmail
Customer: replied 3 months ago.
I don't want to connect remotely
Customer: replied 3 months ago.
Are you able to help me ?
Expert:  Michelle replied 3 months ago.

yes i will help you

Expert:  Michelle replied 3 months ago.

remote access is optional service

Expert:  Michelle replied 3 months ago.

What have you already tried so far

Customer: replied 3 months ago.
I've tried getting with help from Microsoft but it has been locked now
Expert:  Michelle replied 3 months ago.

before i give you steps to follow i just want to know have you already tried to follow any troubleshooting steps which i dont want to repeat.

Expert:  Michelle replied 3 months ago.

I hope you understand.

Customer: replied 3 months ago.
I followed the Microsoft steps giving info etc and it still won't unblock
Expert:  Michelle replied 3 months ago.

what error you get when you tried the microsoft unlock steps?

Customer: replied 3 months ago.
They keep saying unable to verify ownership
Expert:  Michelle replied 3 months ago.

you have already tried the steps i will open the question to other experts for there views and inputs

Customer: replied 3 months ago.
No point send by email as I can't access them
Expert:  Josh replied 3 months ago.

I apologize that you had to wait a while for a response.

Do you still need help with your issue?

Customer: replied 3 months ago.
Expert:  Josh replied 3 months ago.

Did you fill out the account recovery form? I can see that you mentioned you were told that they were unable to verify ownership

Customer: replied 3 months ago.
about 5 times but every time they said the same thing
Expert:  Josh replied 3 months ago.

Unfortunately, there isn't a way to bypass the Microsoft security system and if they cannot verify you then you will need to create a new account.

Customer: replied 3 months ago.
Think that's what I'm going to have to do
Expert:  Josh replied 3 months ago.

I wish I had better news for you -- Please understand that I am only the messenger in the situation.

If you have any questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 5 stars and press Submit so I am credited with helping you.

Expert:  Josh replied 3 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.