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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 40370
Experience:  Over 15 year experience in Email Systems and Programs
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I recently accepted AOL's advice to upgrade to the latest

Resolved Question:

I recently accepted AOL's advice to upgrade to the latest version, and chose the alternative that saved everything. But I've lost all my favourites. How do I get them back ?
Submitted: 3 months ago.
Category: Email
Expert:  Richard replied 3 months ago.

Hi there and welcome

Did you do this on a windows or mac computer?

Please let me know

Customer: replied 3 months ago.
Windows 7
Expert:  Richard replied 3 months ago.

ok, I want to do a system restore please.

To do this, close all programs.

Press the windows key (the one to the left of the left ALT key) + R and type in the run box that opens

rstrui

Press enter

Then follow the onscreen steps to choose a system restore and choose a date before this problem occurred.

Let it complete and tell me if it now functions correctly please

Customer: replied 3 months ago.
Result !!! Does this mean I can never update AOL ?
Expert:  Richard replied 3 months ago.

It is a fault with this current version, ignore any updates for now, and you can update on the next one

Glad it is fixed, any issues though let me know

And please take a second to rate my service by clicking one of the stars at the top of the screen then submit

Thank you
Richard and other Email Specialists are ready to help you
Customer: replied 3 months ago.
Ok, thanks for your help. Glad it turned out to be such a simple fix !!