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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 40227
Experience:  Over 15 year experience in Email Systems and Programs
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I have an issue with a btconnect.com email, which I use

Resolved Question:

Good Morning. I have an issue with a btconnect.com email, which I use through outlook. I can't open any links that are within an email, but I can open attachments. This has only been a problem over the last few weeks. Is this something you could help with.
Submitted: 1 month ago.
Category: Email
Expert:  Richard replied 1 month ago.

Hi there and welcome

Can you tell me please which version of outlook you use?

Please let me know

Thank you

Customer: replied 1 month ago.
Latest one. On Office 365
Expert:  Richard replied 1 month ago.

Thank you

What exactly happens when you try to open a Link?

Customer: replied 1 month ago.
I do not wish to pay another £22. That was not mentioned at the start. When I try to open a link, i'm taken to a search engine page, then within a few seconds redirected back to my emails
Expert:  Richard replied 1 month ago.

Thank you

You are referring to a service the website offers, which being optional, can be ignored if you do not wish to use it.

Which internet browser are you using?

Customer: replied 1 month ago.
Bing. Don't know why, much rather Google. But I can change manually to Google.
Expert:  Richard replied 1 month ago.

Thank you

Click start, type in control and click on control panel.

then click on Programs, uninstall a program

Locate Trust Rapport

Uninstall this and once uninstalled it should then work.

Let me know the results please

Thank you

Customer: replied 1 month ago.
Where do I do all of this. Means nothing to me?
Expert:  Richard replied 1 month ago.

On your computer please, the steps I gave are step by step instructions

Which step are you stuck on?

Customer: replied 1 month ago.
Can't find trust rapport
Customer: replied 1 month ago.
Is it the same as trusteer endpoint protection?
Expert:  Richard replied 1 month ago.

Yes that is it, please uninstall it.

Customer: replied 1 month ago.
I have just uninstalled. Links seem to open now. This will not delete my security will it?
Expert:  Richard replied 1 month ago.

No, this is not for security (thats your anti virus software) this is a tool by IBM that does not work within Edge which is why you had the issue.

It is not required and needs to be uninstalled for Edge to function (as Edge does this itself and does not need this program)

Great it is solved and thank you for allowing me to help you today. My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Richard and other Email Specialists are ready to help you
Customer: replied 1 month ago.
Thank you for your help Richard
Expert:  Richard replied 1 month ago.

You are welcome and please remember the rating

Thank you