How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 40227
Experience:  Over 15 year experience in Email Systems and Programs
32989067
Type Your Email Question Here...
Richard is online now

Cannot get into email. Asked me for password which is lost.

Resolved Question:

cannot get into email. Asked me for password ***** is lost. Now signed out. Do not have mobile phone just landline which is 01751 433086
Submitted: 27 days ago.
Category: Email
Expert:  Richard replied 27 days ago.

Hi there and welcome

When were you last able to sign into your account?

Please let me know

Richard and 5 other Email Specialists are ready to help you
Customer: replied 27 days ago.
yesterday afternoon about 4.30
Expert:  Richard replied 27 days ago.

Thank you

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 27 days ago.
are these the details you require
Expert:  Richard replied 27 days ago.

It says you closed the program or gave me the wrong ID.

You have to leave the program open so I can connect, open it again, give me the new password ***** tells you and double check the Id and leave it open please

Thank you

Customer: replied 27 days ago.
password ***** 5127. ID the same