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What program are you using for email, Outlook, or something else?
That is the email service provider (the info after the @ in your email), but what are you using to actually send and retrieve the emails?
Ok, when you sign into the webmail, are you seeing it being a webmail program called Squirellmail, or Horde, or something else? This is important, as every webmail portal has different settings, so I would need to know which one so I could give you exact directions.
Can you take a screenshot and attach it here for me, so I can figure it out and help you, or we can set a remote login session so I can see myself and help.
Ok perfect, that helps as I know you are using Office365. Give me just a second and I will give you the instructions!
Use the instructions below to add a picture to your signature. My goal today is to provide you with the best service possible! I sincerely ***** ***** have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.
Did you have any follow up questions? If not, please do not forget to rate my service to you, as that is how I am credited for my assistance. Thanks!
I see the question has been flagged for review, do you require any further assistance?
I havent heard back, are you need any further assistance?
Did you have any follow up questions? If not, please take two seconds to rate my service at the top of this page and click Submit. I aim for nothing less than 5-star Service, so if you need anything else please reply and let me know.
I havent heard from you in the last few weeks, do you require any further assistance?