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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 7120
Experience:  Computer Software Support Specialist for more than 10 years
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Cannot use Outlook. Am confronted with message to log in to

Resolved Question:

Cannot use Outlook. Am confronted with message to log in to
https://support.google.com/mail/accounts/answer/
78754(Failure) which i have done and led me to you.
Help please!
Submitted: 24 days ago.
Category: Email
Expert:  Jess M. replied 24 days ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using Windows Vista, 7, 8 or 10?
  2. Are you trying to ADD a Gmail account to your MS Outlook?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

Jess M. and 6 other Email Specialists are ready to help you
Customer: replied 24 days ago.
Windows 10
No
Customer: replied 24 days ago.
OK -Online conversation then
Customer: replied 24 days ago.
Is anything going to happen?
Expert:  Jess M. replied 24 days ago.

Thank you for requesting for my additional service of remote access so that I can help you directly in fixing your problem.

For me to remote in, we need a remote access tool. Please click on the link below, then click on the green I Agree button, then download the remote access tool. After downloading, please run it so that you can join me in the remote session.
Here is the link:
http://www.justanswer.com/remotedesktop/join.aspx?Session=43ee3bc9-48c5-470d-93fc-c1e24721285b

Best regards,
Jess