Hello, my name is XXXXX XXXXX it is my pleasure to assist you with your question today. What do you hope to achieve ?
Well, my terms and fees included monies for travel which the client was unaware of and I wish to recoup my travel costs which the Agency agreed to on behalf of the client, I want to know if the agency is liable before I go to small claims
Its not just the £220 its also a matter of principles, terms are there to be adhered to and trusted not abused.
should I wait for my answer on email Ben?
????? I guess your quite busy, should I wait for answer via my email Ben?