Hello, my name is XXXXX XXXXX it is my pleasure to assist you with your question today. What are the consequences of this - what could happen to the clients if the employer continues to use this title for you?
Hello Ben, it creates the impression to clients that their accounts are actually being handled by a qualified Relationship Manager while in fact they are being handled by a Customer Support Representative
a client could assume that he is not being treated fairly since he was mislead into believing that I am a Relationship Manager
But you are not providing any advice that only a qualified investment adviser would provide?
no, I am not providing any advice that only a qualified investment adviser would provide
And how long have you worked there for?
over 2 years
I would not say this is a breach of contract as long as you are not affected in any way, for example have your contracted duties removed as a result or have your pay affected in any way. Another issue is if your status within the company is affected as a result, for example colleagues thought you were something else than what you actually are and were affected adversely as a result (e.g. a manager who is made out to be a normal member of staff and as such his status within the company may be affected adversely).
As you are not providing any advice and this is just a title issue, it is unlikely you will be personally held responsible for anything that may go wrong. You have highlighted your concerns and it is the employer's decision to continue with this. As such they would bear all responsibility should the client object to this and complain. To protect yourself I simply would suggest you ensure there is a formal record of your objection, such as a letter to your employer.
Thank you very much Ben
You are most welcome. Please take a second to leave a positive rating for the advice I have provided as that is an important part of our process. Thank you and all the best