Hello my name is Jenny and I am happy to help you today. Is she on a modern apprenticeship ? How long has she been there for?
She started in September and yes a modern apprenticeship
Is it arranged through a college?
yes she attends the hair academy one day a week
so its through the government
Do you know if the academy has a grievance procedure she could follow or is there a tutor she trusts who she can talk to about this?
she has spoken to the manager today and she was very understanding, I can have a look if they have a grievance procedure I would imagine they do
they intend to go and see the salon owner
Hi the correct steps for her first are to follow the internal grievance/ complaints procedure. Hopefully that will resolve matters. If it does not then she should ask to be placed in an alternative establishment.
No problem, I do hope that it sorts matters out. Please do come back to me if it does not resolve matters. All the best.
Hello is there anything further you would like to know about this?
not for now thanks