Hello, my name is XXXXX XXXXX it is my pleasure to assist you with your question today.
Thank you go ahead
Yes you are correct in that respect - if he has a contract, which guarantees him a minimum number of hours every week, then as long as he is readily available for work, then the employer is obliged to either give him the work and pay him for it, or if they cannot offer him any work to do - still pay him for this minimum entitlement. If they fail to do so they would be guilty of breach of contract and unlawful deduction from wages, which is something he can pursue further if necessary.
In order to try and resolve this, the employer should be contacted in writing, advised that this is being treated as unlawful deduction of wages and ask them to pay back the money within 7 days. Advise them that if they fail to pay the money that is owed, legal proceedings could follow.
If the employer does not return the money as requested, the following options are available:
Hopefully by warning the employer you are aware of your rights and are not going to hesitate taking further action they will be prompted to reconsider their position and work towards resolving this.
so far not received answer although it says you have replied is there something else I should be doing?
It is above, can you not see it?
No nothing so far
May have been a connection issue I will try again
Received now Thankyou
You are welcome, please let me know if you need any clarification
Thank you for your help
No problem, all the best