Hello, my name is Ben and it is my pleasure to assist you with your question today.
What do you hope to achieve please?
i should like to know if i have legal ground to take this further because it just doesn't seem right what they've done...
Hello im Russell by the way
OK, thank you, please leave this with me - I will look into this for you, get my response ready and get back to you on here. No need to wait around and you will get an email when I have responded, thank you