I have worked there for 14years have done extra hours in the past when business has picked up contract states the needs of the business .
The starting point is that you will be required to do the hours in your contract, which in this case is 32. This is a minimum. The contract may then contain a clause which deals with overtime and allows the employer to ask you to work overtime. In your case this is stated as a requirement to meet the needs of the business. Such a clause can give the employer the power to ask you to work overtime as and when needed, although such clauses should not be abused and result in you working overtime on a more or less permanent basis, rather it should be used from time to time, only when required. An abuse of such terms by the employer would not really be allowed and if it appears that they are asking you to work overtime on a regular basis and it starts to become the norm, rather than the exception then you can challenge. However, if it is genuinely used only from time to time and as required genuinely by the business, then it would be allowed
Some more information on this topic here:
I hope this clarifies your position? If you could please quickly let me know that would be great, as it is important for us to keep track of customer satisfaction. Thank you
This helps a lot thank you
you are welcome, all the best