There has been no difference in treatment - I treat everyone the same.
We currently have 4 contracted Senior carers (3 white, 1 non white). They are offered contracted for a number of criteria:
1) ideally strong previous care experience from previous employment
2) Good availability / flexbility /reliable to work even during un socialble hours
3) as one key role they need to do is to cover client calls at short notice when the normal carers failed to attend the call e.g. sickness. So they need to have "Universal compatibility" with all clients ("companionship" is a key strength of our company therefore it is important that our contracted senior carers can be good companion with any clients that we send them to do)
4) Company financial position - affordability at the time of hiring
They don't have to have all the above 4 Points to be offered the contract but point 3) is of critical importance.
XX does not have point 3) nor 1) , she has point 2) only.
Now she has argued that she does do "out of office" on call supervisor which involves covering any client's calls if the carers goes off sick because the company is already allowing her to do that therefore she is entitled to contracted hours like her white peers.
To give you a background of what "out of office" on call supervisor role is . Basically we currently have a team of "out of office" on call supervisors, these are mixture of carers (zero rate) , senior carers (zero rate) and contracted senior carers. To be part of this team, they are usually better than average carer and are more capable , the nature of the out of office on call supervisor means that if a carer fails to go to attend to a client for whatever reason during out of hours, then the out of office supervisor will go to attend this call - now admittedly there is an element of having "universal compatibility" to do this role but as we are short of these staff. We knew XX may have problems with some clients (since we recieved more incompatibility comments from clients with XX than with any other on-call supervisor) - but nevertheless she was willing and eager to do it so we use the "80:20 rule" and should she encounter a client that she cannot go in we would have to get someone else in instead. Now these carers on zero rate including XX only volunteer to be part of this out of office team whereas those on contracted hours needs to do this as part of their condition. The mixture of this team is both contracted and non contracted hours with white and non-white staff.
So she is not the only one NOT to be given contracted hours, there are other white , non-white staff doing similar role but not given contracted hours.
Does it make sense to you?