It can still be
prejudice even if you are the same nationality. However, that could end up as a
debate on this is obviously not a debating forum.
Liability for this
has nothing whatsoever to do with the manufacturer so there is no point in
pursuing that line.
with the supplier.
On these facts,
they are in breach of the Sale of Goods Act in that goods are not fit for
purpose and are not of satisfactory quality.
If you have had
the open for more than a month, then you are not entitled to return it
automatically for a refund. Before a month, the law says that you are entitled
to a refund, but the reason for the refund must be reasonably substantial. I
think that on the facts you give, in returning within 30 days, you are entitled
to a refund.
I assume that you have not had the oven for months and months.
After 30 days the remedy
There is no
automatic right for a repair, although the compensation could be used to pay
for the repair. In this case, there appears to be an inherent design
fault/problem and therefore a repair is an impossibility. The level of
compensation will vary depending on the problem. I think that the level of
compensation you would get would actually extend to the value of a new oven. I
appreciate that may appear the same as returning it within 30 days, but there
is a difference between getting a refund of the full amount under the sale of
goods act for return in 30 days and getting an amount of money in compensation,
which just happens to be the value of the item. If the fault was a small fault,
the damages may be a small amount of money.
You need to take
this up with the supplier and tell them to take it back and refund you will let
you have a different oven.
At the same time,
file a dispute with the credit card company because they also have a duty in
respect of the goods.
Italian/German issue it is not worth pursuing.
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The thread remains open. Thanks