HiThank you for your question.
My name is Clare I will do my best to help you but I need some further information first.I
am sorry for the delay - and even more sorry for your loss - the hurt is I know unbearable at time and dealing with the real world as well is even harderThere are questions I have to ask - so I am sorry in advance for the raw nerves they will touch.
How old was your daughter and when did you last separate from her mother?Did you pay any maintenance prior to 2013?
Again I am sorry for your loss - mine was 18 when I lost her last June.
When did your ex cancel the payments you were making
We will never get over it either of us - but the pain will ease to a duller hurt
So was it in 2006 she stopped accepting your payments?
My apologies for the delay
The starting point is to obtain a copy of the CSA file.
You are entitled to this in return for £10 under the Freedom of Information Act
You can then check where they actually wrote to - if they write at all
wrote not write
You can then move on with an appeal from there - since clearly they did know where you lived as they did eventually contact you
You must always write to the CSA - never rely on telephone calls
as you have found out you rarely get the same answer two calls running
This will not be an easy task especially given the circumstances - another reason for always writing
This group have a good record of success with the CSA
Once you have the file then the way forward will become a little clearer
If you can show that they wrote to the wrong address or did not write at all then you can have the arrears remitted
I am sure that is exactly what she would do - so deep breath and start the process
You are welcome