So I should ask her to change the account into which the rent is being paid to mine and inform her of the circumstances and reasons?
Just spoke to her and she refused and said she needs my ex to approve the change of bank details because his name is ***** ***** contract(tenancy agreement).
How do you advise I approach the mortgage company?
No, it is my ex's name on the agreement,
With regards ***** ***** letter, which documents do I send to him? just the valuations?
what's the procedure if I need you to review documents?
She's agreed to pay the rent to the mortgage company. I will wait to hear from customer services. Thanks