Hi, thank you for your question. The family mediator will noy be able to find her to make contact with her but you can use a service such as a tracing agent to find where she is. Once you have found where ahe is you can provide these details to the family mediator who will discuss mediation with her.
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My name is ***** ***** I have been a Solicitor for more than 30 years.
Using a tracing Agent in these circumstances is unwise as it can lead accusations of abuse.
You should check with Social Services if they are aware of her whereabouts - and ask the Police to do a "safe and well" check on the children.
If you do wish to use Family Mediation get then to write via a family member.
If that is not possible then the way forward is to make a formal application to the Court for a Child Arrangement Order - using a form C100 and paying the fee of £215.
In addition - using a for C2 you ask the court to Order the DWP to tell THE COURT where she is for service.
Please ask if you need further details